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Return & Refund Policy

Effective Date: 12.02.2026
 

At ActiveIntell, we are committed to customer satisfaction. This Return & Refund Policy outlines your rights and our procedures regarding returns, refunds, exchanges, and damaged or defective products purchased through https://www.activeintell.com.

By placing an order on our website, you agree to the terms described below.
 

1. Eligibility for Returns


We accept returns for eligible products purchased directly from ActiveIntell within 30 calendar days from the date of delivery.


To qualify for a return:

  • The item must be unused and in its original condition.

  • The product must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.
     

For hygiene and safety reasons, certain items may not be eligible for return if opened or used.

ActiveIntell reserves the right to refuse returns that do not meet these conditions.
 

2. Non-Returnable Items


The following items are not eligible for return unless defective or damaged:

  • Opened or used personal care or medical-related products

  • Items marked as “Final Sale”

  • Gift cards (if applicable)
     

This policy complies with U.S. consumer protection regulations permitting sellers to limit returns on hygiene-sensitive goods when clearly disclosed.
 

3. Return Process


To initiate a return:

  1. Contact us at info@activeintell.com within 30 days of delivery.

  2. Include your order number and reason for return.

  3. Wait for return authorization and instructions before shipping the item back.
     

Unauthorized returns may not be accepted or refunded.
 

Customers are responsible for return shipping costs unless:

  • The product was defective

  • The product was damaged in transit

  • The wrong item was shipped
     

We recommend using a trackable shipping method. ActiveIntell is not responsible for items lost during return transit.

4. Refunds


Once your return is received and inspected:

  • You will be notified of approval or rejection.

  • If approved, refunds will be issued to the original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your financial institution.
     

Shipping charges are non-refundable unless the return is due to our error.

ActiveIntell does not guarantee the exact time it takes for funds to appear in your account after refund issuance, as processing times vary by bank or card issuer.
 

5. Damaged or Defective Products


If your item arrives damaged or defective:

  • Contact us within 7 days of delivery.

  • Provide your order number.

  • Submit clear photos of the product and packaging.
     

We will evaluate the claim and may offer:

  • Replacement at no additional cost

  • Full refund

  • Partial refund (where appropriate)
     

We reserve the right to request return of the damaged product before issuing a refund or replacement.
 

6. Exchanges


We do not offer direct product exchanges.

If you wish to replace an item:

  1. Return the original item (if eligible).

  2. Place a new order through our website.


This ensures faster processing and accurate inventory management.
 

7. Order Cancellations


Orders may be canceled only if they have not yet been processed or shipped.
 

To request cancellation, contact us immediately at info@activeintell.com.
 

Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

8. Chargebacks and Payment Disputes


If you experience an issue with your order, we encourage you to contact us directly before initiating a chargeback.
 

Unauthorized chargebacks or disputes may delay resolution and could result in additional investigation. ActiveIntell reserves the right to provide order documentation to financial institutions in response to disputes.
 

9. Limitation of Liability


To the fullest extent permitted under U.S. law:

  • ActiveIntell’s liability is limited to the purchase price of the product.

  • We are not responsible for indirect, incidental, or consequential damages arising from product use.
     

Nothing in this policy limits rights granted under applicable federal or state consumer protection laws.
 

10. Contact Information


If you have any questions regarding this Return & Refund Policy, please contact us:
ActiveIntell
100 Sweettree St., Cherryville, NC
Tel: +1 803 560 04 33
Email: info@activeintell.com
Website: https://www.activeintell.com/contact-us

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ActiveIntell reserves the right to update or modify this policy at any time. Changes will be posted on this page with a revised effective date.

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